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Gateway Support Tool

New PC Setup

This page is intended to assist a new Allstate agent candidate or existing agency, with setting up new PCs (desktops or laptops) to connect to and work with Allstate systems. You will need to follow these steps for each PC your agency will be using to connect to Allstate systems. Support for the actual installation of these 3rd party software applications rests with the agency’s vendor and/or software application provider - before and after the agency appointment.

 

Before you get started

  • Allstate requires active and updated security components for each PC, including Virus Scan, Anti-Spyware, Firewall and the latest Microsoft security updates. For additional information on Anti-Virus and Anti-Spyware, click here:
    (http://gatewaysupport.allstate.com/ag_support_spyware.htm).
  • You should be signed on to the PC as the Administrator when setting up new PCs and when installing software.
  • When downloading and installing certain software, you may want to uncheck the Google Toolbar option during the download and install process.
  • If you have installed a printer, verify that the printer is set as the Windows default printer.
  • To print this Software Checklist listed below, right click with your mouse and select “Print.”

Software

Some or all of this software in the following list may need to be downloaded and installed. Please run the Allstate Gateway(Go Gateway) utility in step 1 to determine which software you are missing to avoid duplicate installations. These steps are only designed as a guideline to help prepare PCs to access the Agency Choice Technology environment. If you need technical assistance, please contact your appropriate support provider.

Step

Software Checklist

Need Help?

Complete

1.

Go Gateway

The Go Gateway utility provides:

  • Auto-configuration of Internet Explorer to optimize Gateway performance
  • A desktop shortcut for easy access to Gateway
  • A desktop shortcut for easy access to Gateway Support

To install please click on the follow link:

Go Gateway Application

 

 

2.

Citrix Web Client 10.1 or greater

You will need to check your version or install this application in order for your computer to communicate with all applications on Gateway.

 

 

  • IMPORTANT Prior to installing Citrix please use this guide to determine if you already have it installed and avoid unexpected behavior.

    Please use the following links to install Citrix:

    Citrix Receiver for Windows 7 and Windows 8

    Citrix Web Client for Windows XP and Vista

 

3.

Adobe Reader 8.0 or greater

IMPORTANT: Prior to installing Adobe Reader please use this link to verify whether your computer already comes with PDF document viewing capability . If you are able to view the content of that link then your PC already has PDF viewing capabilities and you do not need to install Adobe Reader.

You will need to check your version of Acrobat Reader to verify you have the required version for necessary functionality in the Gateway environment. If necessary, download or upgrade to the required level.

Adobe Reader Install is available at Adobe Reader

 

4.

Adobe Shockwave 10.1 or greater

You will need to check your version of Shockwave to verify you have the required version for necessary functionality in the Gateway environment. If necessary, download or upgrade to the required level.

Adobe Shockwave Install is available at Adobe Shockwave

 

5.

Adobe Flash 9.0.124.0 or greater

You will need to check your version of Flash to verify you have the required version for necessary functionality in the Gateway environment. If necessary, download or upgrade to the required level.

Adobe Flash Install is available at Adobe Flash

 

6.

Sun Java 1.4.2 or greater

You will need to check your version of Java to verify you have the required version for necessary functionality in the Gateway environment. If necessary, download or upgrade to the required level.

Sun Java install is available at Sun Java

 

7.

Microsoft DirectX 9.x

You will need to check your version of DirectX to verify you have the required version for necessary functionality in the Gateway environment. If necessary, download or upgrade to the required level.

DirectX install is available at DirectX

 

Step

Software Checklist

Complete

1.

Go Gateway

The Go Gateway utility provides:

  • Auto-configuration of Internet Explorer to optimize Gateway performance
  • A desktop shortcut for easy access to Gateway
  • A desktop shortcut for easy access to Gateway Support
 

 

2.

Citrix Web Client 10.1 or greater

You will need to check your version or install this application in order for your computer to communicate with all applications on https://agencygateway.allstate.com.

 

3.

Adobe Acrobat Reader 8.0 or greater

IMPORTANT : Prior to installing the latest version of Adobe Reader please use this link to verify whether your computer already comes with PDF document viewing capability. If you are able to view the content of that link then your PC already has PDF viewing capabilities and you do not need to install a PDF viewer.
You will need to check your version of Acrobat Reader to verify you have the required version for necessary functionality in the Gateway environment. If necessary, download or upgrade to the required level.

 

4.

Adobe Shockwave 10.1 or greater

You will need to check your version of Shockwave to verify you have the required version for necessary functionality in the Gateway environment. If necessary, download or upgrade to the required level.

 

5.

Adobe Flash 9.0.124.0 or greater

You will need to check your version of Flash to verify you have the required version for necessary functionality in the Gateway environment. If necessary, download or upgrade to the required level.

 

6.

Sun Java 1.4.2 or greater

You will need to check your version of Java to verify you have the required version for necessary functionality in the Gateway environment. If necessary, download or upgrade to the required level.

 

7.

Microsoft DirectX 9.x

You will need to check your version of DirectX to verify you have the required version for necessary functionality in the Gateway environment. If necessary, download or upgrade to the required level.

 
©2008 Allstate Insurance Company | Last Updated March 2014